Support

I can’t sign in

If you have forgotten your password, type forgot at the name prompt when you connect and we will email you a reset code. Codes last a few minutes and work once.

If you signed up with Sign in with Apple, use that button rather than a password. There may not be a password on your account at all.

I want to delete my account

You can do it yourself, from Settings inside the app. We ask for your password to confirm, the account locks immediately, and everything is deleted fourteen days later. Signing in before then cancels it as though you had never asked.

No app? Email us from the address on the account and we will do it for you. What is kept and what goes is set out in the Privacy Policy.

Someone is harassing me, or breaking the rules

Report it in the game so staff get the context automatically, or email us with the character name and roughly when it happened. You do not need proof or a transcript. Tell us and we will look.

If it is urgent or you would rather not say it in public, email is fine and stays private.

I paid for something and did not get it

Purchases made in the app go through Apple, including refunds. Apple handles those and can act on them faster than we can. Purchases made on this website go through Stripe; email us and we will sort it out.

Either way, tell us and we will make sure the entitlement reaches your account.

I keep getting disconnected

The apps reconnect by themselves and put you back where you were; if that is failing, tell us what your connection is and roughly when. If you play with a terminal client, check it is pointed at the current address, which is on the home page.